If only there were more hours in the day… I probably still wouldn’t get around to blogging more. But two things kicked me in the backside today and got me motivated. First, the #sm51 tweetchat (guest @johncass with topic Importance of Content and Engagement Strategy in Social Media) an... If only there were more hours in the day… I probably still wouldn’t get around to blogging more. But two things kicked me in the backside today and got me motivated. First, the #sm51 tweetchat (guest @johncass with topic Importance of Content and Engagement Strategy in Social Media) an...Mar. 17, 2010 07:39 AM EDT Reads: 224 |
During today’s #hastagsocialmedia.com Unconference (#sm48)—with guest moderator Ken Burbary—the topic of Influencers was raised. The topic of today’s discussion was actually Social and the New Model For Market Segmentation, but within the new world of social media, Influenc... Feb. 23, 2010 05:55 PM EST Reads: 239 |
I’m not sure when “marketing” became a 4-letter word for so many people, but in my recent experience more and more people think of “marketing” as sleazy. This sucks if you’re a marketing professional, which I am, but I don’t advocate any market...Feb. 11, 2010 04:49 PM EST Reads: 189 |
What the heck does this post title mean, is probably what you’re asking yourself, right? Well, my intention for this post is to raise the topic of being “conversational” in your communications with customers and prospects vs. writing perfect, grammatically correct inf... Jan. 26, 2010 04:14 PM EST Reads: 269 |
I’m always preaching to businesses to keep in mind the 5 keys of true participation when they are looking at getting into the social media/Web 2.0 options to expand their company reach and product awareness.
Listening
Speaking
Caring
Sharing
Building relationships
Lately, I... Jan. 15, 2010 05:33 PM EST Reads: 485 |
The definition I like best for the word “conversation” comes from Dictionary.com:
“Conversation: the informal interchange of thoughts, information, etc., by spoken words; oral communication between persons; talk; colloquy.”
But notice that the dictionary hasn... Jan. 6, 2010 03:03 PM EST Reads: 400 |
Social media isn’t just for the Fortune 500 world, but it isn’t a just a simple, free, easy 1-2-3 proposition, either. In fact, as major corporations build out their social media strategies to expand their place in the market conversation, increase market share, differentia...Dec. 16, 2009 08:00 AM EST Reads: 906 |
We’re finally here. Post #6 on what it means to participate in the market conversation. Building relationships is a key part of that participation, but who should you be building relationships with and how? Every market space has a conversation going on by an ecosystem of individ... Nov. 4, 2009 12:38 PM EST Reads: 454 |
Came across an interesting blog post today: The Evolving Face of Social Networks. A bit more science-ish than I normally would be interested in, but as it pertains to social networking I was intrigued. The blog post raised two interesting thoughts (and I am paraphrasing): 1) If social ...Oct. 9, 2009 11:45 AM EDT Reads: 1,267 |
A few months ago I purchased Giants tickets through MLB.com to take my mom, nephew and boyfriend to a game. It was the first time I’d personally purchased tickets to a Giants game, so understandable that I would now be on their email list. Right away I started receiving emails from MLB...Sep. 25, 2009 04:45 PM EDT Reads: 1,099 |
To date, this blog series on what it means to participate in the market conversation has covered Listening, Speaking and Caring. We’ve now gotten to the 4th of the 5 most important objectives in a conversation marketing strategy: Sharing. This one is simple: share your experience...Sep. 16, 2009 07:15 AM EDT Reads: 523 |
Companies provide products and services to consumers who want or need them, right? So what difference does it make if the companies actually care about the needs and wants of their customers, so long as they keep buying their products? It makes a big difference if you want to keep cust... Sep. 9, 2009 03:12 PM EDT Reads: 133 |
The first amendment to the United States Constitution empowers the people of this country to freely say anything they want (unless it will cause a stampede, of course). Over the years marketers took this to heart and companies haven’t stopped talking at us since. But, just becaus... Aug. 26, 2009 04:48 PM EDT Reads: 160 |
What did you say? I didn’t hear you, I was too busy talking, in fact, you’re lucky I realized you were saying anything at all. All too often, this is how companies have treated their customers, prospects, Influencers and everyone else with a stake/interest in their market s... Aug. 17, 2009 05:21 PM EDT Reads: 142 |
More and more companies are realizing they need to engage with their customers, prospects, influencers and everyone else who has a stake in the market conversation, but what does it mean to engage or participate? True participation in the market conversation is much more than just talk... Aug. 11, 2009 07:11 PM EDT Reads: 143 |
Social Media like Twitter and Facebook are hot, hot, hot right now — being used for everything from marketing to market research to customer support. But for all the buzz, the activity taking place in social media remains hard to measure, and there are still no clear standards on...Jul. 18, 2009 03:15 PM EDT Reads: 2,035 |
“That its not enough to focus on social alone. That nurturing the conversations in the social realm are the starting point not the end game. That it is indeed about getting customers to influence each other to make positive purchasing and brand affinity decisions. That the core philoso...Jul. 18, 2009 03:00 PM EDT Reads: 2,552 |
Well said, Seth! I want to go a step further and challenge marketing and sales professionals to eat their own marketing dog food. Every time you and your company make a decision to post ads, email prospects/customers, send newsletters, cold call, email unsolicited sales pitches, flat o...Jul. 18, 2009 02:45 PM EDT Reads: 1,116 |
Over the past couple of months, we at Idiom Strategies have pitched a string of proposals to companies who stated they had an interest in doing something different and wanted to know if they should “get into social media”.
When we initially met with these companies and explained ou...Jul. 18, 2009 02:45 PM EDT Reads: 1,194 |
While reworking our company presentation I’ve been thinking of all the different “types” of marketing. And this morning I read through a new piece by Laura Ramos at Forrester, B2B Marketers: Tap Into Social Networking Sites to Energize Community Marketing. Then I read... Jun. 24, 2009 07:01 PM EDT Reads: 194 |
Yep, you read that correctly. This is a contest to win a Conversation Marketing plan valued at $25,000!
The biggest challenge facing start-up companies is generating awareness for new products or services. Traditional advertising and marketing activities are costly and showing serious ... Jun. 15, 2009 05:52 PM EDT Reads: 394 |
Wow, what a week. I think I have summer fever. The weather here in San Francisco has really sucked and I’m feeling the need for a vacation! But before I run off to find a beach somewhere…
We wanted to share a new conversation marketing eBooklet with you. Conversation is the... Jun. 3, 2009 06:55 PM EDT Reads: 255 |
I recently posted a discussion topic on a couple of marketing-focused groups on LinkedIn. It was suggested that I post the info on the blog so that it could be more easily shared with others who might not be on LinkedIn (but I invite you to join in the Idiomatic: Conversation Marketing...May. 31, 2009 10:45 PM EDT Reads: 1,405 |
The rise of reality TV shows over the past decade has continued to draw a steady stream of viewers, yet today, people seem to recognize that reality TV isn’t really all that real. The fact that the camera is there and the participants know it, has an impact on how they act. Shows need ...May. 31, 2009 10:00 PM EDT Reads: 953 |
Ah, we finally found our funny bone. Conversation Marketing video series takes a new turn. Watch for future videos.
A Duck, a Dog and a Donkey walk into a bar…
Conversation Marketing: Dog Explains May. 20, 2009 03:34 PM EDT Reads: 112 |
Fight Club & the 8 Rules of Conversation Marketing.
How is Conversation Marketing similar to Tyler Durden's '8 Rules of Fight Club'? Find out here... May. 14, 2009 06:55 PM EDT Reads: 357 |
The other day a CMO told me she didn’t have budget to fund her Conversation Marketing initiative. She explained budgets are already tight…and now we have to layer Conversation Marketing on top of our other marketing initiatives.
Yes. Smart marketers will find a way. It&... May. 14, 2009 06:51 PM EDT Reads: 202 |
We all have put our foot in our mouth at one time or another.
We all have had conversations in the past that we choose to not share. Our views have likely changed or evolved over the years.
People change.
So when my colleague Christine recently wrote about how to correct conversation ... Apr. 29, 2009 11:07 PM EDT Reads: 132 |
We’re doing a series of Conversation Marketing videos and this is the first one.
We think there is a paradigm shift happening in marketing’s market conversation–a change from the concepts of just social media marketing to conversation marketing–strategic and t... Apr. 29, 2009 05:49 PM EDT Reads: 108 |
(Please Note: Our comment system broke! We are working to restore it, but if you don’t see your comment listed, please understand that we are aware and trying to fix the problem. Cheers)
My Idiom Strategies partners and I have been working our way through the long list of social ... Apr. 28, 2009 02:03 PM EDT Reads: 197 |
One of my new favorite daily activities is to read through the comment spam folder for this blog. Not that I find smam (social media spam) funny, in fact, I find it totally annoying. But the Irony of receiving smam on this blog is that the point of this conversation marketing blog is t... Apr. 24, 2009 01:45 PM EDT Reads: 112 |






As I drove off to college I never would have guessed I would end up here! But it’s been a fantastic journey. My career has been richly diverse giving me an advantage over marketers who are siloed into niche positions. I strive to be a true Renaissance person—I love to learn about everything and trying new things comes naturally. My career has been no different; I’ve successfully launched enterprise software and medical device development startups, improved communications processes for the regulatory department of a major financial exchange, increased client business and product development for several international exchange program companies and founded an international educational non-profit organization.
My master’s degree in Integrated Marketing from Golden Gate University gave me a broad understanding of traditional marketing best-practices, but my BA in theater gave me the skills to understand how people communicate with one another and the importance of promoting a brand in a voice that is right for the audience.
I’m not sure when “marketing” became a 4-letter word for so many people, but in my recent experience more and more people think of “marketing” as sleazy. This sucks if you’re a marketing professional, which I am, but I don’t advocate any market...
Social media isn’t just for the Fortune 500 world, but it isn’t a just a simple, free, easy 1-2-3 proposition, either. In fact, as major corporations build out their social media strategies to expand their place in the market conversation, increase market share, differentia...
Came across an interesting blog post today: The Evolving Face of Social Networks. A bit more science-ish than I normally would be interested in, but as it pertains to social networking I was intrigued. The blog post raised two interesting thoughts (and I am paraphrasing): 1) If social ...
A few months ago I purchased Giants tickets through MLB.com to take my mom, nephew and boyfriend to a game. It was the first time I’d personally purchased tickets to a Giants game, so understandable that I would now be on their email list. Right away I started receiving emails from MLB...
To date, this blog series on what it means to participate in the market conversation has covered Listening, Speaking and Caring. We’ve now gotten to the 4th of the 5 most important objectives in a conversation marketing strategy: Sharing. This one is simple: share your experience...
Social Media like Twitter and Facebook are hot, hot, hot right now — being used for everything from marketing to market research to customer support. But for all the buzz, the activity taking place in social media remains hard to measure, and there are still no clear standards on...
“That its not enough to focus on social alone. That nurturing the conversations in the social realm are the starting point not the end game. That it is indeed about getting customers to influence each other to make positive purchasing and brand affinity decisions. That the core philoso...
Well said, Seth! I want to go a step further and challenge marketing and sales professionals to eat their own marketing dog food. Every time you and your company make a decision to post ads, email prospects/customers, send newsletters, cold call, email unsolicited sales pitches, flat o...
Over the past couple of months, we at Idiom Strategies have pitched a string of proposals to companies who stated they had an interest in doing something different and wanted to know if they should “get into social media”.
When we initially met with these companies and explained ou...
I recently posted a discussion topic on a couple of marketing-focused groups on LinkedIn. It was suggested that I post the info on the blog so that it could be more easily shared with others who might not be on LinkedIn (but I invite you to join in the Idiomatic: Conversation Marketing...
The rise of reality TV shows over the past decade has continued to draw a steady stream of viewers, yet today, people seem to recognize that reality TV isn’t really all that real. The fact that the camera is there and the participants know it, has an impact on how they act. Shows need ...

















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